Ratings & Reviews

Overall Rating

(121 reviews)
84.3% of customers recommend this property

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Resident Reviews

submitted by Bibi A. - |Recommended: YesGreat lviving — i have just renewed my lease. comfortable affordable living
submitted by Khrishna R. - |Recommended: YesExcellent place to live — Excellent service great place to live
response from property -Thanks its great having you as a resident!
submitted by Honesty E. - |Recommended: YesN A — N A
submitted by Nakisha S. - |Recommended: YesN A — N A
response from property -Thank you for taking the time to give a review Nakisha. We are aim to improve in every area and your feedback help us obtain just that. We look forward to seeing you again very soon, we love to hear from you!
submitted by Sheila B. - |Recommended: YesI love the staff — They are so helpful and always have a smile when i come in the office.
response from property -Thanks for your feedback. We are ecstatic to hear about your wonderful experience with Overlook. We hope you continue to enjoy your stay and each encounter with us! :)
submitted by Khushbu P. - |Recommended: YesNice place — tk
response from property -Thanks for your Feedback, we love to hear from you as we are in the process of improving in every aspect, we hope to make your stay as peaceful and enjoyable as possible. Please do not hesitate to call or stop by for any assistance at all.
submitted by Ernest G. - |Recommended: NoDisappointed — Living here is great but management is missing the mark. It seems like a musical chairs of management. Currently the staff is EXTREMELY rude. I have been paying double of what a normal water bill for a one bedroom apt. My bill may range from 32.00 to 68.00 . Varies per month. When I ask for an adjustment I have been told my bill is correct because of a rate increase. I am okay with an increase but not double sometimes quadruple the normal amount for a one bedroom apartment. That’s absurd. I have been told I have my own meter for my apartment and that is true but there is no one who can tell me if it is working properly. Management tells me they don’t have anyone to service the device. This device is in my bathroom attached to my hot water heater. It’s a wireless device , what is it communicating with. I don’t know neither does management. Management could be more helpful, polite and professional. If I could rate management a zero I would
response from property -We appreciate your feed back and we're so sorry you feel this way. A third party company has the control of meter readings and rates of individual usage rate per apartment, some more or less than others but it is based off usage. Please know that we have been working to do everything we can to change this situation to better suit our residents. If there was ever a moment that we were non responsive or slow responding we sincerely apologize. We aim to remain professional and polite in every manner and we hope in future encounters you are satisfied with communication and pleased with our response.
submitted by Tracey G. - |Recommended: YesThe staff is amazing — Been living here for 8 years and I love the new staff.
response from property -Thank you so much for your feedback Tracey. We are pleased to hear this. We look forward to making the years to come even better! We absolutely love our Residents!
submitted by Grover J. - |Recommended: YesI don't have any issues. — Been living here for a while and I'm pleased.
response from property -Thanks for your feedback Mr. Jolly we are more than happy to have you here and extremely happy that you are enjoying your stay! We look forward to many more years with you.
submitted by Tabatha S. - |Recommended: YesVery nice place to live. — Office staff friendly and location is very convenient.
response from property -Thanks for your response Tabatha, we are pleased to hear that. We love our residents and look forward to enjoying another year with you. Let us know if there is anything else we can do to make your stay as enjoyable as possible.
submitted by Brenda T. - |Recommended: YesEnjoying my stay. — I'm renewing my lease for another year
response from property -We are so glad that you chose to make Overlook Gardens your home for another year!!!
submitted by Darrius H. - |Recommended: YesDecent — Pretty decent
response from property -Thanks for your feedback and recommendation Darrius! We are continuously working towards improvement and we want to continue to make your stay as comfortable and enjoyable as possible.
submitted by Melvin F. - |Recommended: YesGreat Place to live — You would get an A old complex but we'll kept up good Managers
response from property -Thank you so much for your awesome review!
submitted by Willie B. - |Recommended: YesGood place to live. — Good place to live
response from property -We appreciate your response. We are excited to hear that you are enjoying your stay. We look forward to many more years of enjoyment with you.